Refund and Returns Policy

1. General Overview

At netgoods, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for a refund or return must be submitted within 30 calendar days of the delivery date.

2.2. Condition of Items

Returned items must be in their original, unused condition, with all tags, packaging, and accessories included. Items that have been altered, damaged, or used beyond normal inspection will not be eligible for a refund.

2.3. Non‑Refundable Items

• Personalized or custom‑made products
• Digital downloads and software licenses
• Gift cards and vouchers

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid shipping label. Pack the item securely and attach the label. Returns sent without a label or to an incorrect address may be rejected.

4. Refund Processing

4.1. Method of Refund

Refunds will be issued to the original payment method within 7‑10 business days after we receive and inspect the returned item.

4.2. Partial Refunds

If the returned item is missing accessories, original packaging, or shows signs of wear, we reserve the right to issue a partial refund.

5. Exchanges

Exchanges are handled as a separate order. If you wish to exchange an item, follow the return process and place a new order for the desired product.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon receipt and report any issues within the specified time frame.
• Follow the return instructions precisely to avoid delays.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the site after modifications constitutes acceptance of the updated terms.

8. Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486
Address: